Customer Care for Quality Service
Description
Achieving customer service excellence is not accomplished by accident, nor is it attained without effort and teamwork. It requires well–trained customer service professionals who have a passion for providing quality service.
Providing customer service excellence gives an organization a competitive advantage in the marketplace and is the key factor that keeps customers coming back. Delegates will learn the best practices of world-class customer service providers to develop a customer-focused mindset for continuous improvement.
In today’s customer-oriented business environment, interpersonal skills are a critical component for promoting customer satisfaction and organizational success. Providing world-class customer service requires a unique combination of effective communication strategies, persuasion techniques, and conflict-resolution skills. This highly interactive customer service training course gives delegates the tools, resources, and confidence they need to enhance customer relationships and promote customer service excellence within their organization.
Contents
- Principles for Delivering World-Class Customer Service
- Developing Effective Communication and Interpersonal Skills
- Principles of Superior Customer Service and Organizational Procedures
- The Importance of Customer Feedback and Service Recovery
- Leading the Way to Customer Satisfaction and Continuous Improvement
Upcoming Training Schedule
[my_trainings]