Target Audience

• All those with a management responsibility from superintendent and above including second line managers and senior supervisors and constantly coping with the need for solving problems, the solutions of which will impact on the individual members of staff, the team, the department, the unit and the organisation. In any day or week, managers have to agree a delivery date, match staff to jobs that need doing, handle requests for leave, appraise a member of staff, set an agenda for an important meeting, allocate resources for a specific project, settle demarcation disputes, and so on. The quality of the problem solving process is crucial and not only does it affects the immediate, but can provide opportunities long into the future. The programme will enhance the experience of the participants and raise their performance as managers with immediate impact.
• The programme is primarily intended for all managers who have to solve problems and take decisions. These will range from line managers and especially first and second line supervisors and officers, but it will also be useful to all those involved in training and development. This includes mid-level managers, officers and assistant officers, personnel professionals, training facilitators. As well as all those with, or being prepared for, a responsibility for problem solving and decision - making.