Introduction
This course enables you to implement or upgrade measurement systems in your department or organization. The course links activity with strategy through success factors and performance measures. The course clarifies the differences and connections between critical success factors (CSFs), key results indicators (KRIs), and key performance Indicators (KPIs) explaining how each should be used and how to pick the vital few measures from the many indicators that most organizations use.
You will discover a powerful method for implementing a successful performance measurement system, explore a range of proven performance measures, and using Excel to develop useful Dashboard and Scorecard worksheets.
Benefits of Leadership Management Course
Integrating performance measures in strategic and operational management systems
How to develop and use performance and result indicators
Understanding success factors
Methods for developing and implementing a Performance Measurement System
Provision of a practical resource kit for implementing performance measurements
Who Should Attend?
All managers, executives, supervisors, all support and admin personnel involved with sales, marketing, account handling, customer service and front desk, PR, corporate communication, and sales support functions – all who want to master successful selling skills and dominate your target market
Locked Title
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Course Details
Location
Online
Type
Course
Category
Leadership and Management, Quality and Productivity
Level
Intermediate
Duration
15 Hours
Contact Us
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