Privacy Policy

At MindShift Consultants, we are committed to providing high-quality training and development services to our clients. This Refund and Compensation Policy outlines our procedures for handling refund requests and providing compensation in cases where our services do not meet the expectations of our clients.

This policy applies to all clients who have purchased training and development services from MindShift Consultants.

Refund Procedures

• Refund Eligibility: Clients may be eligible for a refund if they are dissatisfied with the quality of our services or if we fail to deliver the promised training outcomes.
• Refund Requests: Clients must submit refund requests in writing to the designated department within MindShift Consultants. Requests should include details of the dissatisfaction or failure to meet expectations.
• Refund Review: Refund requests will be reviewed promptly and impartially by MindShift Consultants. We will assess the validity of the request and determine whether a refund is warranted based on our policies and the specific circumstances.
• Refund Process: If a refund is approved, MindShift Consultants will process the refund within a reasonable timeframe and in accordance with the original payment method.

Compensation Procedures

• Compensation Eligibility: Clients may be eligible for compensation in cases where our services result in tangible harm, financial loss, or inconvenience beyond the scope of a refund.
• Compensation Requests: Clients must submit compensation requests in writing to the designated department within MindShift Consultants. Requests should include details of the harm, loss, or inconvenience experienced as a result of our services.
• Compensation Review: Compensation requests will be reviewed promptly and impartially by MindShift Consultants. We will assess the validity of the request and determine an appropriate level of compensation based on our policies and the specific circumstances.
• Compensation Process: If compensation is approved, MindShift Consultants will provide the agreed-upon compensation within a reasonable timeframe and in a manner that is satisfactory to the client.

Review and Appeals

Clients who are dissatisfied with the outcome of their refund or compensation request may appeal the decision by submitting additional information or documentation for further review. Appeals will be handled by a designated appeals committee within MindShift Consultants.