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Online
CPD
Leadership and Management, Marketing and Sales, Planning and Strategy Management, Quality and Productivity
Level
Intermediate
Duration
15 Hours
Certificate
CPD Certification Services
Contact Us
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This program is designed for Salespeople, sales support, as well as potential candidates for sales positions who want to build and revitalize their existing selling skills.
The changing Business Environment.
Preparation and Self Organization.
The Sales Process
Business Negotiation Skills
Managing The Customer Relationship
Identify the behaviors and skills of a successful sales professional.
Apply a structured and tested sales process to maximize every sales opportunity.
Understand prospecting basics and be able to conduct a sales call.
Use appropriate questioning techniques and listening skills which will lead to a reduced level of objections and an increased level of sales.
Make presentations that meet both organization objectives and the needs of the audience.
Anticipate objections and work up strong responses.
Describe different types of selling models.
Choose a closing technique to earn the business.
Draft a formula to achieve sales goals.
Manage the customer relationship on an ongoing basis.
Differentiate themselves from competition through building better customer relationships and the use of customer care philosophies.
