Supply Chain Management and Logistics – Certified by CPD

This course provides logistics & Supply Chain management staff with the underpinning knowledge that equips them to make informed decisions about the size, structure and acquisition alternatives in the provision of logistics & supply resources in support of the business. 

The course is also important for staff moving into the management of logistics & transportation from other parts of the business.

• Describe the function of logistics in a supply chain.
• Examine the types of inventory held in a supply chain
• Identify the measures of effective information flow along a supply chain
• Distinguish between the various balances a logistics manager must make
• Explain where the bullwhip effect has the most significant impact in a supply chain

• Identify the behaviors and skills of a successful sales professional.

• Apply a structured and tested sales process to maximize every sales opportunity.

• Understand prospecting basics and be able to conduct a sales call.

• Use appropriate questioning techniques and listening skills which will lead to a reduced level of objections and an increased level of sales.

• Make presentations that meet both organization objectives and the needs of the audience.

• Anticipate objections and work up strong responses.

• Describe different types of selling models.

• Choose a closing technique to earn the business.

• Draft a formula to achieve sales goals.

• Manage the customer relationship on an ongoing basis.

• Differentiate themselves from competition through building better customer relationships and the use of customer care philosophies.