Customer Care for Quality Service

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Course schedules are subject to change based on the number of attendees. MindShift owns the right to reschedule the course one week prior to the training date.

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Training Courses Engaged

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Customer Care for Quality Service

When

January 15, 2024 - January 16, 2024    
10:00 am - 4:00 pm

Where

MindShift Head Office
Al Barsha 1, Dubai , United Arab Emirates , 112366

Event Type

Is focusing on Customer Care worth it?

Providing customer service excellence gives an organization a competitive advantage in the marketplace and is the key factor that keeps customers coming back. Delegates will learn the best practices of world-class customer service providers to develop a customer-focused mindset for continuous improvement.

Objectives

  • Describe the best practices of a world-class customer service provider
  • Develop a customer-focused mindset for continuous improvement
  • Identify key components that promote customer retention and loyalty
  • Measure customer service standards
  • Develop an understanding of internal and external customer expectations
  • Use the phone more effectively and leave professional voicemail messages
  • Communicate more effectively by utilizing active listening and questioning skills
  • Successfully apply the principles of persuasion to key negotiation situations
  • Give and receive feedback in a constructive manner
  • Understand the importance of written and electronic communication
  • Use nonverbal communication to make a positive first impression and build rapport quickly

Topics Covered

  • Principles for Delivering World-Class Customer Service
  • Developing Effective Communication and Interpersonal Skills
  • Principles of Superior Customer Service and Organizational Procedures
  • The Importance of Customer Feedback and Service Recovery
  • Leading the Way to Customer Satisfaction and Continuous Improvement
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What People Say about us?

MindShift Community 1

Anas Karameh

Mindshift is one of the best training centers, well organized, and with well expert trainers, training with MindShift is absolutely a very good benefit for your future career. Not to forget the plenty of information that you will ever collect with any training center.

MindShift Community 2

Airies In Wonderland

I successfully completed my Project Management Professional (PMP) certification and got a score above target on my first take! I’m so happy and satisfied that I chose Mindshift in my PMP review. The review materials are on point and big help in the review process. I am so grateful to the instructor and the rest of the team for being very accommodating. Thank you for helping me reach my potential and professional goals.

MindShift Community 1

Emad Abualamah

I like their punctuality, their sensitivity to individual requirements, and their sense of care

يعجبني دقة مواعيدهم ومراعتهم لمتطلبات الفرد والاحساس بالاهتمام

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We have a panel of well-versed Instructors who are experienced practitioners, professionally certified, dedicated, and specialized in their respective fields having 20 to 25 years of experience.

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