Introduction
This course will enable the delegates to communicate effectively in a variety of public speaking venues, utilizing nonverbal as well as verbal skills.
The delegates will be able to critically assess information both on a verbal and research level.
It is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively – thereby contributing to their own, their boss’ and their organization’s success.
Benefits of Administration & Office Management
Communicate effectively
Manage time for yourself and others
Manage the performance of admin staff
Improve written communications
Manage and present information
Organize and improve office systems
Course Objectives
Define and understand the role of the office manager / administrator.
Acquire time management skills required for better office productivity.
Handle telephone calls properly and professionally.
List the main causes of stress and the techniques needed to control them.
Learn communication strategies needed for carrying out responsibilities in an effective manner.
Develop a service attitude and mindset aimed at the internal and external customer.
Training Details
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