Supply Chain Management and Logistics – Certified by CPD

This program is designed for Salespeople, sales support, as well as potential candidates for sales positions who want to build and revitalize their existing selling skills.

• The changing Business Environment.

• Preparation and Self Organization.

• The Sales Process

• Business Negotiation Skills

• Managing The Customer Relationship

• Identify the behaviors and skills of a successful sales professional.

• Apply a structured and tested sales process to maximize every sales opportunity.

• Understand prospecting basics and be able to conduct a sales call.

• Use appropriate questioning techniques and listening skills which will lead to a reduced level of objections and an increased level of sales.

• Make presentations that meet both organization objectives and the needs of the audience.

• Anticipate objections and work up strong responses.

• Describe different types of selling models.

• Choose a closing technique to earn the business.

• Draft a formula to achieve sales goals.

• Manage the customer relationship on an ongoing basis.

• Differentiate themselves from competition through building better customer relationships and the use of customer care philosophies.